Clinical Commissioning Group Self-Care Quick Reference Guide
Please allow 3 full working days between requesting and collecting repeat medication from our dispensary. Repeat requests after 5:30 pm will not be processed until the next working day.
Please order your medication ONLINE wherever possible. You have two options for this:
1) If you have a smartphone or tablet, download the NHS App and set up an account. You can do this yourself and do not need to contact the practice.
2) If you do not have a smartphone or tablet but you do have a computer with internet access you can order medication via our website. First you need to contact reception to set up an account. They will give you the details you need once you have verified your identity. To order your medication once your account is set up, click on the 'request a prescription' box at the top of the website home page and follow the prompts.
Please get in touch with reception if you need help with either of these methods. We would be very pleased to help you.
Repeat prescriptions are generated by computer with a side slip for you to keep, listing your medication. Please reserve this for ordering your repeat prescription a few days before you need further supplies
When you need a repeat of your medication, tick or circle the items needed, and post it through the box in the front door at the Surgery.
If there are any unusual requests, please explain these fully on the form, to avoid any delays.
There are blank prescription request forms held at the dispensary desk for completion, for any other prescription requests.
For patients who are unable to use online services ONLY:
The practice operates a repeat ordering phone line 01458 253253 which is reserved for patients who do not have access to the internet and who cannot drop in their repeat slip. It is not an emergency order line. This line can get very busy, please only use it if you cannot use the other methods above. Repeat prescriptions requests are only taken on the 253253 telephone number, not on the main surgery number.
The prescription line is open:
Monday - Friday
9:30am - 11:00 am
3:00 pm - 4:30 pm
It is closed at all other times
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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