COVID-19 INFORMATION and NEWS

In order to reduce the spread of Coronavirus, we are aiming to reduce the number of people coming into the practice and asking patients to use our online consultation service above or to a book telephone consultation rather than coming into the surgery. 

 

Please wear a face mask when entering Langport Surgery

We kindly ask that you wear a face mask and stay 2 metres apart from other patients in order to protect vulnerable patients and stop the spread of coronavirus.
Als see this Information poster.

 

Appointments

Please do not come to the surgery if you have a cough OR temperature OR loss of/change in smell or taste

Patients with a cough AND/OR high temperature AND/OR loss of/change in smell or taste but otherwise feeling well should self-isolate for 7 days at home and look at the guidance on NHS 111 online

Patients with a cough AND/OR high temperature AND/OR loss of/change in smell or taste who are not feeling well should seek advice on NHS 111 online and if symptoms are severe you should dial ‘111’ for advice.

If you need an urgent appointment for anything other than Coronavirus you can book a telephone consultation by contacting reception or use our online consultation service. The clinician will decide if you need to be seen face to face.
For non-urgent appointments please use our online consultation service and register for an account. If you do not have internet access call reception on 01458 250464.
 

Medication Ordering

Please do not come to the surgery if you have a cough OR temperature OR loss of/change in smell or taste

Our dispensary team are working harder than ever to prepare your medication. Please bear with us and be kind to the team.
We are asking all patients to help us to assist the elderly and vulnerable patients by doing the following:

1. Please order your medication using the NHS APP or Patient Access. You can download the NHS app from any smartphone and you can verify your identity without coming to the surgery. If you don’t have a smartphone but you do have internet access you can use patient access. Log in or sign up to Patient Access. You will need to verify your identity with the reception team to register for this service. Bringing paper orders to the surgery increases risk to you and our staff. PLEASE order online wherever possible.

2. ONLY IF YOU DO NOT HAVE INTERNET ACCESS OR A SMARTPHONE you can call the repeat line to order your medication. We are prioritising this for the elderly and vulnerable so please only use this line if you really have to. 01458 253253. Opening times for the repeat line are Monday-Friday 9.30-11am and 3-4.30pm. 

3. PLEASE DO NOT request extra medication or request your medication early.  We are prescribing usual orders of ONE month and requests should be made no more than one week in advance.  Requests outside of this will not be processed to make ordering fair for all patients.
 

Medication Collection

Please do not come to the surgery if you have a cough OR temperature OR loss of/change in smell or taste

Medication will be available for collection 3 working days after the request has been made. Please do not call the surgery to check if your medication is ready.

Ask someone to collect on your behalf if you have a cough and/or temperature and/or loss of/change in smell or taste. If this is not possible then we ask that you wait OUTSIDE THE SURGERY, in your car if possible and call the surgery on 01458 250464 to let our dispensary know that you are here and a member of the team will bring the medication outside to you. You will need to make payment over the phone first if applicable. A member of the Langport Surgery team will sign the back of your prescription as proof of collection. Please only follow this instruction on collecting medication if you have symptoms of a cough and/or temperature and/or loss of/change in smell or taste.

If you are well and collecting medication from the Surgery, we are asking that you pay by contactless methods wherever possible. A member of the Langport Surgery team will sign the back of your prescription for you to reduce risk.
 

Medication Delivery - Dispensing Patients

We are working with the local Village Agent, Chris Wilkinson, to coordinate a medication delivery service. This service is ONLY for patients who are unable to collect their medication due to the coronavirus outbreak and who do not have family or friends who can collect for them. If you do have someone who is able to collect your medication on your behalf you should continue to ask for their help. 

If you will require delivery please let the dispensary team know when you order your medication.

If you would like to volunteer to help to deliver medication please complete the volunteer form at the top of this page. Your details will then be sent to Chris who will coordinate deliveries on specific days to different areas. 

Please note that all of these steps are subject to continuous review and may change. We will keep our patients as up to date as possible.

Thank you for your cooperation.
 

Frequently Asked Questions on 'Shielding' 

Frequently Asked Questions for patients regarding 'Shielding' and letters sent to clinically extremely vunerable patients.

 

Guidance on Self-Isolation

Further guidance on when and how to self-isolate can be found on this Self-Isolation Leaflet.

 

Information on Testing for Covid-19

More information and requests for testing of Covid-19 can be found on the NHS website

 

General Advice

General advice to follow from Public Health England:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water for at least 20 seconds. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

More information about Coronavirus from NHS Website

Somerset Local Authority have a Coronavirus Support Helpline or you can call them on 0300 790 6275.

Somerset Mental Health Alliance offer signposting to local services on 01823 276892

AGE UK Somerset Services during Coronavirus Poster

 

Village Agent – Chris Wilkinson

How can a Village Agent help you during this difficult time?

  • Do you live alone, have a problem and not know who to turn to?
  • Are you struggling as a young person, an older person or as a family and need advice and support?
  • Do you have a problem that can be fixed by accessing the right people, services or agencies, but are unsure of where to begin?

If you require assistance from Chris Wilkinson please complete this Response Form

* All conversations are treated with the strictest confidentiality *

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