Our practice staff are here to help you.
Our aim is to be as polite and helpful as possible to all patients.
If you consider that you have been treated unfairly or inappropriately, please contact Charlotte Norris, Operations Manager, who will be happy to address your concerns. You may do this in writing or by asking reception to arrange a convenient time to talk over the telephone. Alternatively you may email Charlotte via the surgery email address firstname.lastname@example.org
Shouting or swearing at practice staff will not be tolerated under any circumstances. Patients who are abusive, rude or discriminatory towards staff may be removed from the patient list.
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