APPOINTMENTS

Appointments

If you have a medical or administrative query you can contact the practice using our Online Consultations system. You can find the link to register or submit a query at the top left hand side of this page where it says 'Online Consultation'.

Please click here to see the patients guide to video consultations

• Please register in full. Follow the prompts to register by clicking on ‘contact the doctor’ at the top of the home page (top left). Here you can sign up and be ready for whenever you might need to start an online consultation.
• Use the handy guides below to help you register and submit your query
• For more information visit our Appointments page
• We aim to deal with all queries on the day, so contact us on a day you are available. You can add comments about your availability
• If you would like to contact a particular doctor please send your query in on a day that doctor works (usual working days)
• Submit your query online via our website from 6am
• You will not be able to submit a query after 4pm. If you have an urgent medical emergency after 4pm you should contact our reception team
• If you can't submit your query online please call reception who can do this for you
• If you need to be seen we will contact you and ask you to come in
• All queries are sent to the duty doctor who will decide how to direct your query
• You can also submit administrative queries online at any time
• If you need to see a nurse or healthcare assistant you can book your appointment as normal, in advance, by booking online or by calling reception.
• If you have a query for the nurse which may not need an appointment you can submit this online.

How long until I hear back?

All medical queries are reviewed by a doctor you can expect a response on the same day in most cases. Replies for administrative queries are usually within 48 hours. 

Improving continuity

It is much better if your usual doctor can help you if you have an ongoing issue. They will have a better understanding of your problem and history.

If your usual doctor is on leave we will direct your query to another member of the team. If you have submitted your query on a day your usual doctor is not normally in we will ask you to resubmit it on a day when they are able to help you, so please check the list of working days before submitting your query.

Home visits

Home visits are for patients who are too ill or infirm to leave their home. If you need the doctor to visit you at home please complete an online consultation or telephone the Surgery on 01458 250464 before 10:30am and give the receptionist as much information as you can to help the doctor assess the urgency required. 

Evening and weekend appointments

See more information about evening and weekend appointments for patients of Langport Surgery.
When submitting a query using online consultations you can add details about your availability.

Out of hours

If you need medical help and your GP practice is closed, you can call the NHS 111 number. You can call 111 any time of the day. The call is free, from landlines and mobiles. When you call 111, an adviser will ask you questions to find out what's wrong and give you advice or direct you to the appropriate service.

If you don't speak English you can request an interpreter.

For health needs that are not urgent, you should call your GP.

If a health professional has given you a number to call for a particular condition, you should continue to use that number.

You should call 999 in an emergency.

The NHS 111 number is currently only available in certain areas of England.

Where the service is not available you can call NHS Direct on 0845 4647

If you would like general health information or advice at any time you can phone NHS Direct by dialling 111.

If you need medical assistance after 6.30pm weekdays or at weekends or bank Holidays, you should telephone the OUT OF HOURS SERVICE on 111.