Call our reception team on 01458 250464.
Telephone lines are open from 8am to 6.30pm Monday to Friday.
We are busiest on Mondays and each day first thing (between 8am and 10am). If you are calling to book a routine appointment on another day you may find we can deal with your query more quickly by calling later in the day/week.
for our current surgery opening hours.
Appointments may be booked for the day of your choice up to three weeks in advance to see a doctor or nurse.
For specialised clinics or to have your blood taken by the Health Care Assistants you will be able to book up to one month ahead.
Although we answer several lines on our main telephone system they are very busy first thing in the morning. Calls are held in a stacking system and are answered in the order they are received.
We do not routinely ask you to provide a reason for your visit unless you are requesting to be seen on the same day. More information can be found about the reasons for this below in the urgent appointments section.
It would be very useful to know if you require more than the usual 10 minute appointment.
If you require a chaperone please inform the receptionist at the time of booking or on arrival for you appointment.
Same day (urgent) appointments
If you require an urgent appointment please call reception on 01458 250464. The receptionist will ask you to give a reason for your appointment. This is because same day appointments are booked with the Urgent Care Team. The team members have various skills and levels of knowledge. Providing a reason for your visit will help to ensure you are seen by the most appropriate person. All information is treated as strictly confidential by all staff members. If you do not want to give a reason for your visit please let the receptionist know however, you should be aware that you may experience a delay if you need to be seen by more than one Urgent Care Team member.
If you feel a telephone call would suffice please ask the receptionist to book you a telephone consultation.
Home visits are for patients who are too ill or infirm to leave their home. If you need the doctor to visit you at home please telephone the Surgery on 01458 250464 before 10:30am and give the receptionist as much information as you can to help the doctor assess the urgency required.
Evening and weekend appointments
Out of hours
If you need medical help and your GP practice is closed, you can call the NHS 111 number. You can call 111 any time of the day. The call is free, from landlines and mobiles. When you call 111, an adviser will ask you questions to find out what's wrong and give you advice or direct you to the appropriate service.
If you don't speak English you can request an interpreter.
For health needs that are not urgent, you should call your GP.
If a health professional has given you a number to call for a particular condition, you should continue to use that number.
You should call 999 in an emergency.
The NHS 111 number is currently only available in certain areas of England.
Where the service is not available you can call NHS Direct on 0845 4647
If you would like general health information or advice at any time you can phone NHS Direct by dialling 111.
If you need medical assistance after 6.30pm weekdays or at weekends or bank Holidays, you should telephone the OUT OF HOURS SERVICE on 111.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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