Coronavirus (COVID-19)

Get the latest advice about coronavirus from nhs.uk

Please also see our COVID-19 information page

Consult with your Doctor Online

Find help, advice and consult online

Welcome to Langport Surgery

Surgery Building

 

Flu Vaccination

Flu Season will be a little different this year. Please click the button below to see our Flu Vaccination advice page for further information on how to book your appointment.


Flu Vaccination Page

 

Online Consultations

What is an Online Consultation?

  • It’s a way to send a secure message to your doctor to request help or advice or tell them about your problem. You no longer need to wait for an appointment to do this.
  • You can ask another member of the team a general question, about a fit note or letter etc.
  • The doctor may be able to deal with your query online, by replying to your question or they may need to book you a telephone or face to face appointment

Why have we changed the way you contact your doctor?

We have a growing team of clinical and support staff and by working in this way we can ensure all patients are directed to the best person to help them, in the most efficient way. See our printable summary

The new system will allow more time with the doctor when your problem is complex and simple queries can be managed quickly and efficiently sometimes with a phone or video call or a reply online to your query. This will reduce the need for patients to come to the surgery unnecessarily, freeing up car parking space and consulting rooms.

What do I need to do now?

  • Please register in full. Follow the prompts to register by clicking on ‘contact the doctor’ at the top of the home page (top left). Here you can sign up and be ready for whenever you might need to start an online consultation.
  • Use the handy guides below to help you register and submit your query
  • We aim to deal with all queries on the day, so contact us on a day you are available. You can add comments about your availability
  • If you would like to contact a particular doctor please send your query in on a day that doctor works (usual working days)
  • Submit your query online via our website from 6am
  • You will not be able to submit a query after 4pm. If you have an urgent medical emergency after 4pm you should contact our reception team
  • If you can't submit your query online please call reception who can do this for you
  • If you need to be seen we will contact you and ask you to come in
  • All queries are sent to the duty doctor who will decide how to direct your query
  • You can also submit administrative queries online at any time
  • If you need to see a nurse or healthcare assistant you can book your appointment as normal, in advance, by booking online or by calling reception.
  • If you have a query for the nurse which may not need an appointment you can submit this online.

How long until I hear back?

All medical queries are reviewed by a doctor you can expect a response on the same day in most cases. Replies for administrative queries are usually within 48 hours. 

Improving continuity

It is much better if your usual doctor can help you if you have an ongoing issue. They will have a better understanding of your problem and history.

If your usual doctor is on leave we will direct your query to another member of the team. If you have submitted your query on a day your usual doctor is not normally in we will ask you to resubmit it on a day when they are able to help you, so please check the list of working days before submitting your query.

Patient guides on:
How to create an account for Online Consultations 
How to send an Online Consultation to your GP Practice
How to send an Online Consultation to your GP Practice on behalf of someone else

Usernames and Password Problems
If you have have forgotten your online consultation account password, you are able to reset the password by clicking on 'Forgotten Password' on the online consultation login page. This will prompt you to answer one of your security questions and set a new password for your account. 

Our reception team are able to assist with queries regarding forgotten account usernames and reset passwords if the above guidance has been unsuccessful. 

Volunteering for Langport Surgery

Are you able help the surgery in these difficult times by volunteering to deliver medication or other support and you are not in the ‘at risk’ groups?

We are supported by Chris Wilkinson, Village Agent who is organising medication deliveries for those that do not have friends, neighbours or family members who can do this for them. As the demand for this help increases we may need additional volunteers. If you do not hear from us, please assume that we have enough volunters at the moment. Thank you for your kind support.


Volunteer Here

 

Stop Press

Important NHS information regarding changes to GP Practice

Please see this document detailing changes to the practice
 

Virtual Patient Participation Group

The Friends of Langport Surgery (FoLS) invite patients to join the Virtual Patient Participation Group. 

Would you like to have your say about the services provided at Langport Surgery but don't have the time to come to meetings?

See our Patient Group page if you would like more information or to join the group.

 

Village Agent – Ellie Brunt 

How can a Village Agent help you during this difficult time?

  • Do you live alone, have a problem and not know who to turn to?
  • Are you struggling as a young person, an older person or as a family and need advice and support?
  • Do you have a problem that can be fixed by accessing the right people, services or agencies, but are unsure of where to begin?

If you require assistance from Ellie Brunt please complete this Response Form

* All conversations are treated with the strictest confidentiality *

 

Cancer Diagnosis Research Project

July 2019 - We are currently taking part in a cancer diagnosis reseach project. The audit looks at patients diagnosed between January - December 2018 to understand patterns of cancer diagnosis for all cancer types across the UK. More information about the Cancer Diagnosis Research Project and Cancer Diagnosis Research Project FAQ.

 

Independent Medicines and Medical Devices Safety Review

The Independent Medicines and Medical Devices Safety Review (IMMDS) is investigating 3 medical interventions where patients have reported problems and suffered serious harm. These are pelvic mesh implants, Primodos and hormonal pregnancy tests, and sodium valproate (Epilim or Depakote). The Review wants to make sure any individual or family affected by these three interventions is aware of its work and can make contact or provide evidence.

The Independent Medicines and Medical Devices Safety Review Poster

 

Emergency Food Bank for local people in crisis

See the Emergency Food Bank Poster

 

Talking Cafe

Talking Cafe

A great opportunity for our community to access information, advice and support at the Talking Cafe.

Further information about Talking Cafe.

 

Improved Access - evening and weekend appointments

This is an initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area. Practices working together to deliver extended access to appointments in this local area are:Springmead, Tawstock, Essex House, Church View, The Meadows and Summervale.

Appointment types will vary, some being face to face and some on the 'phone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.

To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate and cover all the relevant information and consent that we need to before we book an appointment for you.

For more information about Improved Access visit our Improved Access page

 

General Data Protection Regulation (GDPR)

To learn more about the GDPR and how we use your information see our Privacy Policy.

 

My Diabetes My Way

This is a new service available for people with diabetes that is available across Somerset. See the My Diabetes My Way Leaflet

 

Important Information About Text Messaging

We are changing the way that we send our appointment reminders. You will no longer receive text reminders unless you complete and return a copy of our consent form. For more information, to submit an electronic form or print a copy of the consent form see our Text Reminder pageIMPORTANT - Tell us if you change your number or if your phone is lost or stolen.

 

Friends of Langport Surgery (FoLS) Lucky Numbers draw

Due to COVID-19 the FOLS Lucky numbers is suspended until further notice those already subscribed will have there subscriptions carried forward. And we will communicate with all members over the next few weeks

Februarys Lucky Numbers are 1st - 70 , 2nd - 134, 3rd - 92. Congratulations to the winners and thank you to everyone that has entered to support the FoLS. Scroll down for more information and an application form.

Keep watching for the next draw numbers - Good Luck!

The Friends of Langport Surgery (FoLS) are a group of patients that support the surgery by; providing a voice for patient feedback, raise awareness on issues that affect the surgery and its patients, promote patient health education and fund raise for materials/events that benefit the patients of Langport Surgery.

Examples of these are the men’s health drop in evening, patient resuscitation educational session, the new automated surgery doors and monthly magazine subscription for the waiting room. FoLS current project is to buy a new piece of respiratory equipment.

The FoLS propose a monthly Lucky Numbers Club to provide a regular income to continue this important work as well as the chance to win cash prizes every month. This would be an annual subscription of £12.00 representing 12 monthly payments of £1.00 for one entry in the monthly draw. There will be no maximum so you can either have one entry or as many as you like.

Would you be interested in taking part in the proposed monthly Lucky Number Club? Please complete and return the application form to Langport Surgery and a member of the FoLS will contact you. Lucky Numbers details for an Application form and Rules.

 

General News and Information

IBS Webinars - Winners of the NHS England & NHS Digital AHP Digital Award for patients webinars 2018

NEW Dietetic Timetable during COVID19 - Our NHS dietetic team just want to let you know that the www.patientwebinars.co.uk website has been completely redesigned with COVID-19 in mind and ready for patients to access while they are isolated at home. It is absolutely free to use. 

Listen to expert dietitians, ask questions and download useful handouts all from the comfort of your own home. IBS Webinar Sheet . Webinars on IBS Frist Line Advice, Low FODMAP Diet, Newly Diagnosed Coeliac patients (or those that need a re-fresh), Coeliac Annual Review, Inflammatory Bowel Disease in Remission:Dietry Advice. Send an email to patient.webinars@nhs.net requesting an invitation to the next webinar from your own computer, tablet or mobile phone.

NHS England recommends Somerset dietician IBS webinars.

 

Self Help

Visit our self help treatments page for information, advice and leaflets on Back Pain, Eczema, Heartburn and indigestionFever in children, Constipation, HeadacheCoughAcne (spots), Sprains and strains, Sore throatUrine symptoms in men, Ear infectionCommon cold and Sinusitis

There is also a booklet called 'When should I worry?' which provides advice for parents and carers of children and a link to the 'patient' website where you will be able to search over 500 patient information leaflets as well as details of 2000+self-help/patient support groups and similar organisations.

 

Help us make more of your local NHS - Don’t stockpile medicines

Somerset Clinical Commissioning Group supports any GP practice that decides to reduce their prescribing of medicines which have limited clinical value or are more suitable for patients to buy for themselves. For more information see NHS Medicines for Self Care.

 

Named GP

Langport Surgery will ensure that there is a named accountable GP assigned to each patient. New patients will be allocated a GP at the time of registration.
Where patients express a preference for a particular GP the surgery will make every effort to accommodate this request. You may still choose to see any GP of your choice, as you currently do, even if they are not your named GP. If you would like to know who your named GP is please ask a member of our team.

 

Health Walks in South Somerset

For information on organised group walks, including pushchair friendly routes around the local area see the Health Walks leaflet.

 

Somerset Choices

Somerset Choices is a website that provides easy access to information and a directory of services, products, groups and events. These include care homes, help at home, mobility equipment, personal assistants, lunch clubs, exercise groups, breaks for carers and lots more. Somerset Choices allows people to make informed decisions about who supplies their care and aims to help people to help themselves stay independent, healthy and well. Somerset Choices website.

 

Patient Participation Group

Did you know we have a Patient Participation Group called the Friends of Langport Surgery (FOLS)?

Patient Group Page

 

If you need medical attention

'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet.  The short video below is all about Choosing the Right Service.

 

Free Home Safety Visits

At Devon and Somerset Fire and Rescue Service we aim to keep communities safe by providing free help and advice to prevent fires occurring. The damage caused by a fire in the home has devastating consequences and many incidents we attend could have been easily prevented."
For more information on a free home safety visit click the link Home Safety Visits

COVID-19 InformationWebsite AccessibilityFind us on FacebookFollow us on TwitterConditions and TreatmentsFind Local ServicesFlu Vaccination

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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